Working as patient support activity manager in the field
Your aim is to help patients with chronic diseases cope with the treatment, beyond the purely medical aspects of care, by providing emotional, educational and social support.
Responsibilities
- Assessing patient support needs and defining the patient support strategy according to the changing medical needs and context
- Developing patient support tools (counselling and education protocols, health promotion messages, flyers, flipcharts, games, etc.)
- Ensuring implementation of patient support activities (health talks, education and counselling sessions, defaulter tracing, strengthening of support groups, linking with social actors, community awareness activities,…) according to protocols and tools.
- Monitoring and evaluating patient support activities (defining indicators and follow-up tools, collecting and analysing data)
- Ensuring good communication and collaboration with the other components of the project and other partners working on patient support
- Managing staff involved in patient support. Planning and supervising, in close coordination with the HR department, the associated processes (recruitment, training, performance evaluation, development and internal communication) of the staff under his/her responsibility in order to improve staff capabilities and to ensure both the sizing and the amount of knowledge required
Requirements
- University degree in psychology, counselling, social work, nursing or a related field
- Working experience of at least two years in related jobs
- Fluency in English and/or French
- Available for a minimum of six months
General skills
- Commitment to MSF’s work and values
- Strong team player
- Willingness to work in all kinds of contexts worldwide, including unstable areas
- Ability to thrive in a multicultural environment and demonstrate commitment and support for diversity, inclusive and non-discriminatory attitudes and behaviors
- Responsible behavior that contributes to the safety and integrity of everyone - prevent, report, and refuse any abusive behavior and/or behavior that goes against MSF's values
- Flexible and able to manage stress
- Self-driven with a solution-oriented approach
- Ability to train others
- IT skills (Excel, Word, PowerPoint)
Assets
- People management experience
- Working experience with MSF or other NGO’s
- Any additional languages are an asset (Spanish, Portuguese, Arabic, Russian)
Depending on our activities and needs, your responsibilities may be adapted and evolve. You will not face these challenges alone; other MSF team members (both international and locally hired staff) will support you.
We encourage applications from people of all genders, ages, sexual orientations, backgrounds, religions, beliefs, abilities and all other characteristics of diversity.
MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will, therefore, undergo reference and criminal record checks.
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